Read the terms that apply to STG IPTV subscriptions, orders, renewals and customer support.
These Terms and Conditions apply to purchases of STG IPTV subscriptions and related support. Read them together with the description of your chosen plan before placing an order. If you do not agree to the purchase terms, do not proceed with payment.
Your confirmed order sets out the plan, duration, price and connection allowance agreed for your subscription. Nothing in these terms removes rights you have under applicable consumer law.
STG IPTV offers subscription access and assistance with setup on compatible devices and IPTV applications. The features included in your purchase are those described and agreed when you order.
Your internet connection, device and player application can affect playback. Ask us about your setup and any essential features before purchasing.
Before payment, the order details should confirm the total price, subscription duration, connection allowance, relevant compatibility requirements and activation arrangements. Contact us if any of these details are unclear.
Access instructions are sent through the contact channel agreed for your order after payment confirmation. The activation timeframe and subscription start date are those agreed for that purchase. Keep your order confirmation and contact us if access details do not arrive within the agreed timeframe.
The price, currency, payment method and any applicable charges must be made clear before you pay. Price changes for future purchases do not change the price of an order already agreed.
Payments and renewals are handled manually. Your subscription does not automatically renew or create a recurring charge under this arrangement. Access ends when the purchased period expires unless you arrange a renewal. The renewal price and duration will be confirmed before payment.
To cancel an order or request a refund, email support@stgiptv.shop with your order reference and a clear description of your request. For technical problems, include relevant device details so we can investigate and offer appropriate assistance.
Where UK cancellation rules for digital content apply, you normally have 14 days from entering the contract to cancel. That cancellation right may end when supply begins only if the required prior express consent, acknowledgement of the loss of that right and contract confirmation have been provided. Payment alone does not amount to that consent.
Any applicable cancellation right and remedies for faulty, misdescribed or undelivered content remain available. Refunds required by law are not discretionary and will be handled within the applicable legal timeframe. Troubleshooting does not remove your statutory rights.
Compatibility varies by device model, operating system, application and network. Confirm the suitability of your setup before ordering. We do not promise identical performance on every device or player.
A third-party IPTV player is separate from your STG IPTV subscription and may require its own licence or fee. Its provider’s terms apply to that application. Device compatibility does not increase your plan’s permitted number of simultaneous connections.
Maintenance, network interruptions and changes to third-party applications may affect access or playback. Report interruptions to our support team so we can investigate. These terms do not promise uninterrupted availability.
Technical interruptions do not automatically remove our responsibility for the service agreed in your order. Any material change affecting an active subscription must respect your contractual and statutory rights. Updated terms will not retrospectively remove rights attached to an existing purchase.
Our responsibility for losses depends on applicable law and the circumstances. We do not exclude liability that cannot lawfully be excluded, including liability for fraud or death or personal injury caused by negligence.
Problems caused by a third-party application, network or device will be considered in light of their cause and our own obligations. Nothing in these terms limits mandatory consumer protections or your right to pursue a remedy available under applicable law.
For questions about these terms, cancellations or complaints, contact our team. Include your order reference where available and explain the outcome you are seeking. For information about personal data, read our Privacy Policy.