Privacy Policy

1. Introduction

This policy explains how STG IPTV handles personal information in connection with stgiptv.shop, subscription enquiries and customer support. It also explains how to contact us about your information.

2. Information We Receive

• Contact details: your name, email address or telephone number when you communicate with us.
• Enquiry and support information: messages, device details and other information you choose to provide to help us answer your questions.
• Subscription records: your selected plan, order reference, payment status and information needed to administer the subscription.

Please send only information relevant to your enquiry. Do not share payment card security codes, banking passwords or unnecessary identity documents.

3. How and Why We Use Information

We use enquiry information to answer your questions and take steps you request before purchasing. Subscription and support information helps us administer your order, provide agreed access instructions and resolve problems.

Where applicable, we also process information to comply with legal duties and to handle security issues or disputes. The lawful basis depends on the purpose: steps before a contract, performance of a contract, a legal obligation or an appropriate legitimate interest. Where we rely on consent, you may withdraw it without affecting earlier lawful processing.

4. Cookies and Website Technology

Our contact links allow you to email us or open WhatsApp. This page does not include an enquiry form. The wider website’s cookies and technical processing depend on its hosting, plugins and other installed services.

5. Payment and Third-Party Services

Email and WhatsApp providers process communications sent through their platforms. Payment providers may process payment information under their own privacy notices. Other service providers may receive the information needed to support hosting, security or subscription delivery.

Information may also be disclosed when legally required or necessary to establish, exercise or defend legal claims.

6. Protecting Information

Personal information should be accessible only to those who need it for the stated purposes. Please contact us if you believe subscription details or information you shared with us have been exposed. No online service can guarantee absolute security.

7. How Long Information Is Kept

Retention depends on why information was collected, whether your subscription or enquiry is still active, and any applicable legal record-keeping or dispute requirements. Information should not be kept indefinitely without a defined reason.

8. Your Privacy Rights

Depending on applicable law and the reason for processing, you may request access to your information, correction, deletion, restriction or portability. Some rights are subject to exceptions.

Your right to object: you may object to processing based on legitimate interests and to direct marketing. Where processing relies on consent, you may withdraw that consent.

Email us to make a request. We may ask for proportionate information to confirm your identity. You may also complain to the relevant data protection authority. Where UK data protection law applies, this includes the Information Commissioner’s Office (ICO).

9. Contact and Policy Updates

For questions about this policy or requests concerning your personal information, use the email below. We will update the policy when our practices change and provide further notice where required.